89B Vitosha Blvd., UBB Millennium Center, Sofia, Bulgaria


Branches and ATMs

Find the nearest office or ATM

Call Center


0700 1 17 17 - Domestic line

*71 71 - Short number for mobile users


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Charging of outbound calls to the indicated telephone numbers for contact purposes is based on the tariffs of your mobile carrier.

UBB has no relation whatsoever to mobile carriers’ policies and tariff plans.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


(+359 2) 962 41 02



Tariff for fees and commissions for Legal entities and Sole traders

Tariff for Banks

General Conditions and Forms

General Conditions and Forms for Legal entities and Sole traders.

All documents


Notifications from the bank about changes in products and services - interest, fees and commissions, loans, deposits.

All notifications


KBC Bank Bulgaria and UBB united under the name United Bulgarian Bank (UBB)

On 10th of April 2023, UBB and KBC Bank Bulgaria officially united after the re-organization of KBC Bank Bulgaria EAD, through its merger into United Bulgarian Bank AD, was entered in the Commercial Register. The legal merger is the next step in the integration of the two banks after the Belgian KBC Group acquired the business of Raiffeisen Bank International in Bulgaria in the summer of 2022.

The process of the technical integration of UBB and present KBC Bank Bulgaria is underway. Until its finalization, our branch network, corporate website and the digital channels of the up-to-now KBC Bank Bulgaria will have a special symbol next to UBB logo. At this stage, clients do not need to take any actions and will continue to be serviced as until now. We will inform you about any future changes.


Saved pages

Here you can bookmark favorite pages for later by clicking on the “Save” button at the top of the page.

    Viewed pages

    List of last viewed pages.

    With UBB virtual POS service you can provide to your clients the opportunity for payments via your web site – quick and secure.

    Through the UBB Virtual POS service you provide to your clients the opportunity to pay for the good/service in the comfort of their homes and you receive the amount directly into your account.

    The virtual POS connects with the card issuer and the payment is confirmed in real time and in secure environment.


    • Expand your business and attract new clients.

      You have modern method for payments through your web site, thereby you will manage to enhance your business faster and in the same time you able to provide a convenient payment method to your clients.

    • Accept payments from all over the world.

      You accept payments made with the most popular cards - Visa, Mastercard - irrespective of whether issued by Bulgarian or foreign financial institutions.

    • High security for you and your clients.

      High security based on 3-D secure technology, using the newest authentication standards Visa Secure and Mastercard Identity Check, developed by International Card Organizations Visa and Mastercard in accordance with the regulatory requirements for electronic payments.

    • You have complete information.

      You have detailed reporting for the performed purchases via your web site in real time.


    • Accepting payments with all Visa and Mastercard cards

    • Possibility for quick and easy payment by sending a payment link (pay by link)

      Without complex integration with your web site.

    • Option for recurring payments and one click payment for the client.

    • Accepting payments through digital wallets (Apple Pay и Google Pay).

    • Possibility for preauthorization and blocking of an amount for a certain period.

    • Payment by integration of a QR code.

    • Full or partial refund of the accepted payments.

    • Customize

      Ability to customize the payment page.

    • Administrative portal

      Access to administrative portal with wide functionalities for information, analysis and payment management in real time.

    • Restrict payments

      Option to restrict payments with a particular card or IP address by adding it to a Stop list.

    Apply for a POS terminal

    Apply for a Virtual POS terminal in your nearest branch.


    UBB provides free developed plugin for the most popular e-commerce platforms and their latest versions. You are able to use all Virtual POS service functionalities. What is more, you receive free technical support during the plugin installation.

    Contacts and support for plugin installation:

    Platform Magento

    For support and information:

    Extensa Web Development

    Platform WooCommerce/Wordpress

    For support and information:

    Extensa Web Development

    Platform PrestaShop

    For support and information:

    Extensa Web Development

    Platform Opencart

    For support and information:

    Extensa Web Development

    Platform Cloudcart

    For support and information:

    Telephone: 0885 77 77 60

    Platform Seliton (Summer Cart)

    For support and information::

    Telephone: 0889 10 33 02

    Platform GombaShop

    For support and information:

    Telephone: 0700 1 6622, 02/439 1620

    Platform Shopiko

    For support and information:

    Telephone: 0700 45 800, 02/81 08 999

    Platform Joomla

    For support and information:

    Telephone: 0883 56 63 99, 032/587 842

    Additional advantages

    • Daily statements for your virtual POS transactions.

    • Without monthly fee.

    • Free technical maintenance.

    Contacts and assistance

    Call Center

    0700 1 17 17 (domestic line)
    *7171 (for subscribers of mobile operators)

    +3592 483 1717 (for international subscribers)



    Visit the nearest office of the bank.