89B Vitosha Blvd., UBB Millennium Center, Sofia, Bulgaria


Branches and ATMs

Find the nearest office or ATM

Call Center


0700 1 17 17 - Domestic line

*71 71 - Short number for mobile users


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Charging of outbound calls to the indicated telephone numbers for contact purposes is based on the tariffs of your mobile carrier.

UBB has no relation whatsoever to mobile carriers’ policies and tariff plans.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


(+359 2) 962 41 02



Tariff for fees and commissions for Legal entities and Sole traders

Tariff for Banks

General Conditions and Forms

General Conditions and Forms for Legal entities and Sole traders.

All documents


Notifications from the bank about changes in products and services - interest, fees and commissions, loans, deposits.

All notifications


KBC Bank Bulgaria and UBB united under the name United Bulgarian Bank (UBB)

On 10th of April 2023, UBB and KBC Bank Bulgaria officially united after the re-organization of KBC Bank Bulgaria EAD, through its merger into United Bulgarian Bank AD, was entered in the Commercial Register. The legal merger is the next step in the integration of the two banks after the Belgian KBC Group acquired the business of Raiffeisen Bank International in Bulgaria in the summer of 2022.

The process of the technical integration of UBB and present KBC Bank Bulgaria is underway. Until its finalization, our branch network, corporate website and the digital channels of the up-to-now KBC Bank Bulgaria will have a special symbol next to UBB logo. At this stage, clients do not need to take any actions and will continue to be serviced as until now. We will inform you about any future changes.


Saved pages

Here you can bookmark favorite pages for later by clicking on the “Save” button at the top of the page.

    Viewed pages

    List of last viewed pages.

    Special (Escrow) Account

    UBB opens special (escrow) accounts for the purpose of making payments under specific conditions and contracts. The mechanism of depositing money in the special account and transferring the amounts available in that account shall be agreed in a specific contract concluded between the bank and the parties to the transaction for which the special account has been opened in order to effect payments under the said contract.


    • Payments conditioned by a contract

      A special (escrow) account usually makes possible the execution of payments as per a contract where the payments are subject to the submission of particular documents.

    • Parties to the contract for opening and maintaining a special (escrow) account

      The Bank and the interested parties sign a contract following that a special account is opened in order to effect payments under certain conditions.

    • Account holder

      It may be one of the parties as per the contract for which the special account has been opened or both parties, in the latter case the special account is a joint account.

    • UBB is committed to the safekeeping of the cash for a certain period of time

      Release/transfer of the money upon certain conditions.


    Special (escrow) accounts are opened after signing a contract for opening and maintaining a special (escrow) account, which stipulates the conditions for depositing money into the account and for making transfers of amounts from the account respectively the commitments of each party under the agreement in this respect. The contract for opening and maintaining a special (escrow) account is prepared on a case-by-case basis depending on the particularities of the contract under which the payment will be made through the special account and aims to provide flexible solutions tailored to the specific needs of the clients.

    The special account is intended solely for the payments under a particular contract. The payments from the account are blocked and can be unblocked only according to the conditions for payment from the account specified under the contract for opening and maintaining a special (escrow) account.


    Call Center

    0700 1 17 17 (domestic line)
    *7171 (for subscribers of mobile operators)

    +3592 483 1717 (for international subscribers)



    Visit the nearest office of the bank.