89B Vitosha Blvd., UBB Millennium Center, Sofia, Bulgaria


Branches and ATMs

Find the nearest office or ATM

Call Center


0700 1 17 17 - Domestic line

*71 71 - Short number for mobile users


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Charging of outbound calls to the indicated telephone numbers for contact purposes is based on the tariffs of your mobile carrier.

UBB has no relation whatsoever to mobile carriers’ policies and tariff plans.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


(+359 2) 962 41 02



Tariff for fees and commissions for Legal entities and Sole traders

Tariff for Banks

General Conditions and Forms

General Conditions and Forms for Legal entities and Sole traders.

All documents


Notifications from the bank about changes in products and services - interest, fees and commissions, loans, deposits.

All notifications


KBC Bank Bulgaria and UBB united under the name United Bulgarian Bank (UBB)

On 10th of April 2023, UBB and KBC Bank Bulgaria officially united after the re-organization of KBC Bank Bulgaria EAD, through its merger into United Bulgarian Bank AD, was entered in the Commercial Register. The legal merger is the next step in the integration of the two banks after the Belgian KBC Group acquired the business of Raiffeisen Bank International in Bulgaria in the summer of 2022.

The process of the technical integration of UBB and present KBC Bank Bulgaria is underway. Until its finalization, our branch network, corporate website and the digital channels of the up-to-now KBC Bank Bulgaria will have a special symbol next to UBB logo. At this stage, clients do not need to take any actions and will continue to be serviced as until now. We will inform you about any future changes.


Saved pages

Here you can bookmark favorite pages for later by clicking on the “Save” button at the top of the page.

    Viewed pages

    List of last viewed pages.

    Guarantee Agreement Cultural and Creative Sectors Guarantee Facility

    This Guarantee is provided by  the Creative Europe Programme and the European Fund for Strategic Investment ("EFSI") set up under the Investment Plan for Europe. The purpose of EFSI is to help support financing and implementing productive investments in the European Union and to ensure increased access to financing.


    • Relaxed collateral requirements.

    • Favorable price conditions.

    • Wide range of culturally oriented activities that would be eligible for financing.


    Credit parameters

    Max. 2 000 000 EUR

    Products guaranteed under the Cultural and Creative Sectors Guarantee Facility program
    • Investment loans
    • Revolving loans; overdraft limits and term loans for working capital needs
    • Business transfer
    • Investment loans - up to 120 months
    • Term working capital loans - up to 60 months
    • Overdraft limits and Revolving loans - up to 60 months
    Guarantee coverage 70 %


    Application procedure

    SMEs with up to 249 employees , with an annual turnover up to BGN 97.5 million and / or an asset value up toBGN 84 million and Small Public Enterprises (these are enterprises with up to 249 employees) which owners and / or investors, such as universities or autonomous local authorities, have the status of a public body under national law and may hold shares of up to 50% in the undertaking.

    Enterprises must operate in one of the activities in the field of culture.

    In the last 24 months, the company must meet one of the criteria:

    • Has operated in the field of culture and intends to continue its activities.
    • One or more projects developed by the company have received debt funding from an European institution in the field of culture, or a national institution in the field of culture or a cultural association, including those under the Creative Europe Program (Media and Culture).
    • One or more projects developed by the company have been awarded one of the CCS awards.
    • The enterprise has registered copyrights, trademarks, distribution rights or other types of rights in the field of culture.
    • The enterprise has benefited from a tax credit or tax exemption related to the development of intellectual property rights or cultural activities.

    Additional advantages

    • Long-term partner of the EIF in working with European programs.

    • Assistance and support

      From highly qualified specialists with experience in the field of lending and financial services.

    • Relaxed price conditions when using the program.


    Corporate Banking Department

    Address: Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000
    Phone: (+359 2) 91 985 101
    Fax: (+359 2) 91 985 140