Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000



Branches and ATMs

Find the nearest office or ATM

Call Center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Calls to 0700 10 000 are charged according to your tariff plan for calls to 0 700 numbers.

Calls to 1721 are billed as A1-A1 or Yettel-Yettel according to the subscribers own rate plan.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


0700 10 000 (Vivacom)

17 21 (A1 and Yettel)

(+359 2) 962 41 02


Public relations section


Human Resources

Human Resources Department


Sofia 1407, 55 Nikola Vaptzarov Blvd, EXPO 2000

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General Conditions and Forms for Individual Clients.

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    Cards are the new money!

    Has it ever happened to you to go somewhere and to find that you haven't got enough on you? Do you want to be able to pay safely everywhere in the world and on the Internet? Do you want to know how much exactly and for what you spend money?
    The card is your solution!


    • What is a card

      The card is a small plastic object with a built-in chip and a magnetic strip on the back.

    • What do you use the card for

      The card is a payment instrument that is much more convenient and secure than cash; with a debit card you have access to your account, and with a credit card - to a credit called a credit limit.

    • How do you use the card

      With the card you can pay at POS terminals in shops and online or you can withdraw cash at ATMs. An increasing number of places have enabled contactless payments — only by tapping the card on the POS terminal and even without entering a PIN for transactions up to BGN 100.

    • Why a card

      You have funds 24/7 all over the world. You can make easy, fast contactless payments in many places. You do not count banknotes and coins and do not wait for change. And you are informed about the amount spent and the balance left.

    Cards and services

    Make your life easier! The debit card is your faithful companion everywhere and in any situation. Make your daily life easier, have enough money at your disposal and don't depend on cash.

    Choose a credit card most suited to your needs and have money at your disposal anywhere and at any time.

    Collect points with the loyalty program, assure the security of your online purchases, pay your home bills comfortably and be informed about each transaction.


    Promotional offers for credit and debit cards.

    Contacts and assistance

    Call Center

    0700 10 000 (Vivacom)
    17 21 (A1 and Yettel)

    Help and assistance

    24 hours assistance for bank cards and POS.

    Phone: (+359 2) 962 41 02
    Fax: (+359 2) 962 78 59

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