89B Vitosha Blvd., UBB Millennium Center, Sofia, Bulgaria


Branches and ATMs

Find the nearest office or ATM

Call Center


0700 1 17 17 - Domestic line

*71 71 - Short number for mobile users


Working hours

Monday - Friday: 8:00 a.m. - 8:00 p.m

Saturday: 9:00 a.m. - 3:00 p.m.

Charging of outbound calls to the indicated telephone numbers for contact purposes is based on the tariffs of your mobile carrier.

UBB has no relation whatsoever to mobile carriers’ policies and tariff plans.

Card and POS terminals assistance

24 hours bank cards and POS terminals assistance center


(+359 2) 962 41 02



Tariff for Fees and Commissions for Individual Clients

General Conditions and Forms

General Conditions and Forms for Individual Clients.

All documents


Notifications from the bank about changes in products and services - interest, fees and commissions, loans, deposits.

All notifications


KBC Bank Bulgaria and UBB united under the name United Bulgarian Bank (UBB)

On 10th of April 2023, UBB and KBC Bank Bulgaria officially united after the re-organization of KBC Bank Bulgaria EAD, through its merger into United Bulgarian Bank AD, was entered in the Commercial Register. The legal merger is the next step in the integration of the two banks after the Belgian KBC Group acquired the business of Raiffeisen Bank International in Bulgaria in the summer of 2022.

The process of the technical integration of UBB and present KBC Bank Bulgaria is underway. Until its finalization, our branch network, corporate website and the digital channels of the up-to-now KBC Bank Bulgaria will have a special symbol next to UBB logo. At this stage, clients do not need to take any actions and will continue to be serviced as until now. We will inform you about any future changes.


Saved pages

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    Viewed pages

    List of last viewed pages.

    Your card and PIN

    • Protect you card from damage.
    • Do not provide your card to third parties.
    • Periodically change your PIN at an ATM.
    • Remember your PIN, do not write it down in any form.
    • Activate the Notification service in order to get electronic message (SMS, e-mail or different kind) for each atempt for card usage.
    • Write down or remember the telephone numbers of the 24-hour authorisation centre of the Bank – (+359 2) 962 41 02, you can call in case of problems with the card.
    • Call the bank immediately if you lose the card or if the card is stolen.
    • Check your card transactions on a regular basis and contact the bank immediately if something is bothering you about a transaction.

    When you buy online

    • Buy only at commercial sites with good reputation.
    • Be careful when you provide card details - number, validity, and personal details.
    • Never provide your card details if you do not order goods and services.
    • Never provide your PIN - it is not needed for an online transaction.
    • Check the security of the website - most websites indicate that with an icon (usually a padlock). A large number of retailers who offer goods over the internet indicate in their pages the measures they have taken to protect data. If you can not find such a text, ask the trader.
    • Protect your email - do not send data about your card or other financial information by email.
    • Never respond to queries received by email about your card details and other financial information. Banks, Visa, or Mastercard never require such information from cardholders by e-mail.

    When using an ATM

    • Do not use ATMs placed in dimly lit and hidden places.
    • Inspect the ATM - if it has an unusual appearance, use another device.
    • Prepare your card in advance.
    • Make sure no one can see your PIN when you enter it by covering the keyboard with your hand.
    • Under no circumstances disclose your PIN to third parties.
    • Do not check the money you received from the ATM on the spot - take the card, the banknotes and the receipt and put them away immediately after the transaction.
    • If you notice something suspicious, immediately cancel the transaction.
    • If your card has been held by an ATM, immediately notify the bank and do not trust other persons offering their assistance in such a case.

    When purchasing from a retail establishment

    • Make purchases with a card at commercial sites with good reputation.
    • Do not leave your card unattended when making a payment - if the POS terminal is contactless, just tap your card to the POS terminal to make the payment.
    • Make sure no one can see your PIN when you enter it.
    • Make sure you have a signature on the signature panel on the back of the card.
    • Check the amount on the POS receipt.
    • Keep transaction receipts.